Directory information
Earwax Finder is an independent directory, not a clinic, regulator or professional register. Prices, availability and service details can change; confirm material information with the provider before booking.
Treatment and clinical decisions
Directory information is not medical advice. The treating professional is responsible for assessment, suitability, consent and clinical care. Seek prompt medical advice for sudden hearing loss, severe pain, discharge or bleeding.
Booking requests
A submitted request is not a confirmed appointment. The selected provider must confirm availability and any clinical screening directly. Earwax Finder does not guarantee that a provider will accept or complete a request.
Clinic pay-per-lead terms
An approved clinic owner can activate pay per lead without a card or upfront payment. The first five booking-request leads for the provider are free. After that, each valid lead delivered while pay per lead is active costs £5. Any applicable VAT will be shown separately on the invoice.
A valid lead is a booking request submitted through Earwax Finder and delivered to the clinic's configured booking email or unlocked by its owner in the clinic dashboard. A lead is an enquiry, not a guaranteed appointment, patient attendance or sale.
The clinic chooses a monthly chargeable-lead limit. When that limit is reached, further patient contact details may be masked until the next month or until the clinic increases its limit. Pausing pay per lead stops new chargeable leads but does not remove charges already incurred.
Earwax Finder sends an itemised monthly statement and a separate invoice to the clinic's billing email. A clinic should report a duplicate, spam, test, incorrect-service or otherwise invalid lead within seven days of the statement so it can be reviewed and, where appropriate, voided or credited.
External services
Provider websites and booking systems are operated by third parties under their own terms and privacy notices.
Fair use
Do not submit unlawful, abusive, misleading or automated requests. Do not include symptoms, medical history or another person’s private information in directory forms.
Corrections and complaints
Use the correction route to report inaccurate, duplicated, moved, closed or privacy-sensitive information. Basic factual corrections do not require payment.